Kempinski is hiring an Assistant Front Office Manager

  • Full Time
  • Accra
  • Posted 4 weeks ago

Kempinski

Kempinski is hiring an Assistant Front Office Manager.

The ideal candidate must have a bachelors degree or equivalent in any related field such as Administration or tourism management, 3  years experience in a Front Office Management position preferably in an international five-star hotel, ability to work and communicate in a multinational environment, and advanced knowledge of Opera.

Duties:

  • Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
  • Participate in the development, implementation and review of the policies, procedures, practices and standards.
  • Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
  • Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
  • Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.

Interested applicants should click on the link to apply.

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