Customer Service Officer

Application deadline date has passed for this Vacancy.
This vacancy has Expired
Full Time
  • Post Date: August 5, 2020
Job Description

We are a book publishing and distribution company, seeking to hire a Customer Service Officer t0 be based in Accra, Ghana.

Details of Role Description

Inventory and Product Management

  • Receive books for the region sent from the head office.
  • Maintain the company’s book inventory in his/her region. Update and maintain a complete set of book inventory in the company database.
  • Ensure that books are properly catalogued and that inventory numbers match the physical location and quantity of books at all times
  • Carry out a quarterly stock count to ascertain that the physical inventory being carried is consistent with the database
  • Ensure that the company inventory books are balanced for both supply and dispatched books
  • Work with back office to ensure that monthly reconciliation statements are received from partner stores

Book Dispatch

  • Responsible for ensuring that books meant for partner book stores are adequately and promptly dispatched
  • Work with the customer service officer for the particular region to ensure that the fastest, cheapest and most reliable means of dispatch is used.
  • Maintain a database of logistics company or partners for all location we are supplying books to

Marketing Support, Promotion and Campaigns

  • Lead the Social Media and Promotion efforts aimed at generating content to be used in promoting books in your region
  • Maintain a record of pictures for all the books at the point of registration for promotional use
  • To maintain a list of vital literary contacts that we can associate with in the region
  • To find out locations or partner stores that we can use for book readings and literary events


Manage Store Partnerships

  • To search for and engage with suitable organisations on becoming a Karatu Store partnership
  • To maintain a cordial relationship with all Pages Media customers (partner stores and book sellers)
  • To have a proper inventory of books in each partner store
  • To monthly do a reconciliation of books sold in each store, and request for payment
  • To manage restocking of each store, liaising with the Pages Media staff responsible for book distribution
  • To ensure that each store is properly displaying and arranging books sent to them


Qualification and Skill set

1) Minimum Qualification: OND
2) Experience Level: Entry Level
3) Experience Length: Not required


Skill Set
1) Strong social Media Skills

2) Entry level Direct Marketing skills

3) Use of MS office productivity tool

4) A familiarity with Acrra Metropolis for the purpose of direct marketing

5) Familiarity and average interest in book reading.

6) Ability to organise small social events



If interested

Please send CV to