A leading Insurance Company in Ghana is seeking to hire competent and qualified candidates for the following roles.
ROLE: Head, Product Development
Job Summary: The overall responsibility for leading product development and maintenance for assigned property & casualty insurance product lines.
Build and maintain product structure in policy administration system
Lead the selection and implementation of appropriate tools and systems to support product development and management.
Manage the timeline and deliverables of new product/campaigns or other product initiatives.
Assist in building and maintaining product structure in policy administration system
Monitor the product, gather insights on areas of success/failure post launch.
Work closely with Technical Team and company leadership to identify and drive product initiatives.
Identify, develop and deliver new insurance product features that are uniquely suitable to Coronation customers
Act as a lead expert in development of new programs or program improvements
Develop training materials and job aids for Sales and Underwriting related to new insurance products or insurance product improvements
Provide Sales teams with flyers and other relevant marketing materials.
Conduct regular training and quality awareness sessions for all staff including Contact Centre and subsidiaries
Handle complaints on products design and liaise with appropriate units to resolve them or proffer necessary clarification within 48 hours
Conduct quarterly customer satisfaction surveys with the help of the Customer Experience unit
Develop marketing strategies to expand customer base as it relates to the product
Regular Sales visit to top profitable users of the service
Review product features regularly with a view to modifying or enhancing the product offerings
Monitor the performance of the product against budget
A good masters’ or first degree in Banking and Finance, Accounting or any related field
Recognized professional certification such as CFA, ACCA, ICA, CIT etc.
Minimum of 5 years post qualification experience in Compliance & Internal Control within the Financial Services Industry.
Demonstrable knowledge in Risk Management
ALL INTERESTED PERSONS SHOULD SEND THEIR CVs & COVER LETTERS TO email@example.com