Customer Service Engineer

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

• Ensure material parts are processed in accordance with policy 
• Maintain all test equipment, tools and company property in good and working order 
• Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met 
• Maintain good communications and team working with all Managers and Colleagues 
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times 
• Identify any opportunities to improve efficiency and effectiveness of team processes. 
• Complete personal administration and company mandatory training in a timely and accurate manner 
• When applicable provide out of hours technical service support and complete individual mandatory weekend working provision 
• Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers 
• Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

 What do I need to qualify for this job?

• HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license

Additional Information:

• Area covered is largely but not exclusively West Midlands and surrounding areas
• A flexible approach to travel
• Essential training will be required in our European and USA training centres.
• Candidates can expect to spend on average 4 hours travelling each day
• A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process