Lead Qualifier

Key Responsibilities

Internal Customer

· Collaborate with Sales team to ensure that FSE/TS sales receive and work on leads assigned to them.

· Also refer to the service points prospects that fell within the cash threshold.

· Ensure co-operation with other members of the sales team.

· Accurately quantify express revenue potential as well as current shipping profile in addition to validating customer information and needs when assigning leads

· Produce quality prospects and potential account leads to contribute to the achievement of the country’s overall sales objectives and targets.

· May participate in ad hoc projects and assignments from time to time.

Process

· Make a minimum of 45 calls per selling day to suspects in view of converting these to prospects for sales team of key into their pipeline.

· Daily activities need to be planned and entered into the COMET.

· Daily/weekly analysis and feedback must be submitted to the Telesales Manager.

· Where necessary, raise necessary documentation applicable to the main customer information is available and current

Process

· Build up a keen relationship with the relative parties.

· Develop/facilitate the specific process for Key accounts.

· Assist in the Implementation of compliant clearance procedures.

External Stakeholders

· Integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers” immediate and future needs.

· Provide customer-oriented service at all times relating to specific sales issues.

· Source and qualify all suspects received in order to pass leads to the appropriate sales channel and /or resource via COMET/ CSV.

Maximize all opportunities to secure new businesses through the lead qualification process in order to build and maintain strong internal and external customer relationships

Minimum Requirements

Education & experience

· Bachelor’s Degree

Knowledge, Skills and Expertise

· Can do attitude combined with analytical thinking.

· Good communication skills with excellent telephone manner

· Self-motivated and able to work under pressure.

· Excellent organisational skills

· Customer Service orientation

· Customer and sales orientation

· English language

· Team Orientation

OUR OFFER:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.