Remote Customer Support

About Role

Hiretic, a CX outsourcing firm, is hiring customer service professionals to provide remote support to clients in developed markets.

Eligibility

• Must be a minimum of 18 years old by December

• Demonstrate strong English language proficiency

• Must have a minimum of a high school certificate

• Must be a resident of India, Ghana, or the Philippines

Responsibilities

• Handle customer inquiries through real-time chat or scheduled channels like email.

• Resolve customer complaints and issues promptly with professionalism and accuracy

• Provide clear and helpful information about products or services

• Process customer orders, applications, refunds and service requests

• Maintain accurate records of customer interactions and transactions

• Follow up with customers to ensure resolution and satisfaction

• Escalate unresolved or complex issues to senior support or management when necessary

• Stay up to date with product knowledge, company procedures and policy changes

• Manage and update customer accounts and personal information

• Collaborate with internal departments to resolve customer concerns efficiently