Purpose of the Role:
To ensure the accurate creation and monitoring of customer sales orders in SAP, maintaining data integrity,
meeting deadlines, and supporting excellent customer service. The role is key in ensuring smooth
coordination between Sales, Logistics, and Finance to guarantee timely and correct order fulfillment.
Key Accountabilities:
• Create and update customer orders in SAP while ensuring data accuracy for item codes,
quantities, delivery dates, and pricing conditions.
• Confirm product availability, validate customer information, and escalate credit-limit blocks for
required action.
• Verify that prices and discounts applied align with the approved pricing schedules and conditions.
• Collaborate with Sales to clarify order requirements and report any discrepancies or anomalies to
Customer Service, Logistics, or Finance.
• Update and monitor order status in SAP and liaise with Delivery and Billing modules to ensure
seamless order fulfillment.
Key Requirements – Qualifications, Experience, Skills etc.
• A bachelor's degree in a business-related field.
• Minimum of 2–3 years’ experience in sales order processing, customer service, or related
commercial operations.
• Basic understanding of SAP modules
• Strong attention to detail and accuracy in data entry.
• Good knowledge of Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication and coordination skills.
• Proactive problem-solving and escalation management.
• Team player with a customer-focused mindset
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana
