Job Responsibilities:
• Serve as the first point of contact for patients and callers, ensuring a professional, warm, and helpful experience.
• Handle front desk operations, including registration, appointment scheduling, and responding to service inquiries.
• Maintain accurate and confidential client and patient records in line with data protection and organizational standards.
• Communicate clearly and professionally with patients about available diagnostic services, costs, and procedures.
• Respond promptly to inquiries, feedback, and complaints, escalating unresolved issues when necessary.
• Liaise with laboratory, radiology, and pharmacy teams to ensure smooth coordination and timely service delivery.
• Conduct follow-ups with clients to confirm satisfaction and encourage repeat patronage.
• Support the development and continuous improvement of customer service processes and systems as the organization grows.
• Monitor client satisfaction and waiting times to identify areas for service enhancement.
• Prepare daily activity summaries, service logs, and feedback reports for management.
• Perform other related duties or special projects as assigned by management.
Job Requirement
• Bachelor’s degree or equivalent qualification inany relevant field.
• 3+ years of experience in customer service, front desk operations, or administrative roles, preferably in a healthcare or diagnostics environment.
• Excellent communication and interpersonal skills, with a warm, professional, and empathetic tone both in person and over the phone.
• Strong organizational and multitasking abilities, with attention to detail and accuracy in handling client data.
• Proficient in Microsoft Office tools and familiar with CRM or hospital management systems.
• Strong problem-solving skills and ability to remain calm and professional under pressure.
• Passion for delivering exceptional patient and client experiences.
Salary
Competitive
Monthly based
Location
Lagos, Lagos State, Nigeria
Lagos, Lagos State, Nigeria