Mediation Officer

DUTIES AND RESPONSIBILITIES 

The main responsibility of the Mediation Officer is the prompt and efficient administration of mediation services. This includes, among other duties:  

• Mediating and managing cases from intake to closure. 

• Designing and delivering training (conflict resolution, communication). 

• Facilitating group interventions and conducting team building activities. 

• Preparing blogs, case summaries, and contributing to internal reports. 

• Conducting outreach activities to raise awareness about MEF services. 

• Providing analytical insight, conducting research, and providing professional support to the Manager. 

• Identifying patterns and analyzing issues in the region, and contributing to WBG/ EIJ initiatives and activities. 

• In the absence of, and when appointed by the Manager, representing the office and providing direction and guidance. 

• Assisting with the management of the Mediation Roster. 

Selection Criteria

It is envisaged that the Mediation Officer would preferably have a Masters’ degree or equivalent or higher in law, conflict resolution, organizational development, social science, or other related fields. 

The successful candidate will also have: 

• Minimum five years’ experience in mediating workplace disputes (preferably in international organizations) including but not limited to interpersonal conflict, employment contract and ethical/respectful behaviors. 

• Certificate of professional training as a mediator (40 hours minimum). 

• Proven experience facilitating group interventions and or moderating team activities. 

• Proven training skills and experience in developing and delivering training. 

• Excellent oral and written communication skills in English; fluency in proficiency in French would be desirable.  

• Proven problem-solving skills and emotional acumen. 

• Strong theoretical base in dispute resolution, combined with a broad grasp of relevant theory and best practices. 

• Ability to translate theory of dispute resolution concepts into practical application in context of WBG work. 

• Ability to participate productively in multi-disciplinary and multi-cultural teams. 

• Ability to maintain confidentiality, to inspire trust and to demonstrate high personal integrity. 

• Excellent and proven interpersonal skills. 

• Proven ability to promote and contribute to a collaborative team environment, build trust among colleagues, work effectively across disciplines and organizational boundaries including with senior officials, and effectively handle conflict.  

• Additional certification (Behavioral Assessments, Conflict Management, Coaching, Organizational Consulting) desired. 

• Knowledge and experience working in West Africa is highly desirable. 

• Willingness to travel as and where necessary. 

VALUES COMPETENCIES 

• Commitment to innovation: learning and adopting to find better ways of doing things. 

• Highest personal integrity and sound judgment with demonstrated ability to handle confidential matters in a discreet and respectful manner. 

• Respect and compassion for individuals and the WBG, its mission, objectives, and values. 

• Commitment to diversity, equality and inclusion, and sensitivity to the WBG’s distinctive demographic and cross-cultural context and influences. 

• Ability to work effectively in a team and build good work relations and ability to listen patiently and empathetically without forming hasty judgments. 

GENERAL COMPETENCIES 

• Independence: able to perform duties in an objective manner, with discretion towards sensitive or confidential information. 

• Professional Maturity: demonstrates the ability to understand the importance of how behaviors and emotions can impact others and the success of the project or work. 

• Deliver Results for Clients: develops and implements solutions that show understanding of how clients and/or own work achieves results that are financially, environmentally, and socially sustainable; shares new insights based on in-depth understanding of the client and recommends solutions for current and future needs of clients; holds self and team accountable for risk management and outcomes. 

• Collaborate Within Teams and Across Boundaries: collaborates across organizational boundaries, internally and externally with a sense of mutuality and respect; consistently engage others in open dialogue, brings out any conflicting viewpoints and incorporates viewpoints into solutions, giving credit where credit is due; leverage expertise of all team members to ensure successful outcomes; make choices and set priorities with a WBG corporate perspective in mind. 

• Lead and Innovate: encourages and works with others to identify, incubate, and implement relevant solutions; identify opportunities in changing circumstances and energize others to continuously improve, using intentional strategies to boost morale, team spirit, and productivity in context of WBG’s values and mission; help others to understand problems, client needs and the underlying context. 

• Create, Apply and Share Knowledge: ensures systematic sharing of good practice and learning from lessons from across WBG, clients, and partners; is known across WBG in their subject area and is sought out by WBG colleagues to advise, peer review, or contribute to knowledge products of others; seeks mentoring opportunities with more experienced staff to deepen or strengthen professional knowledge and mentor junior staff; build networks across the WBG and as part of external professional groups/networks.