JOB DESCRIPTION
Main Duties and Responsibilities
- Drive sales opportunities by leveraging technical accelerators such as presentations, demonstrations, Proof of Concepts (POCs), and potentially engaging in pilot programs with professional services;
- Participate in technical sales cadence calls and communicate with other technical teams such as support and professional services throughout the sales cycle to ensure overall customer satisfaction;
- Assist in the deployment and implementation of solutions post-sale, ensuring smooth customer onboarding and addressing technical challenges;
- Deliver customer training sessions and create user documentation to maximize solution adoption and ROI;
- Act as a trusted advisor by maintaining strong relationships with customers and partners, ensuring long-term renewals, and addressing issues impacting satisfaction;
- Provide technical product enablement and mentoring to channel and internal resources;
- Serve as a subject matter expert in solution designs for the assigned products and services, offering appropriate product recommendations;
- Monitor customer adoption and suggest enhancements to improve outcomes and satisfaction;
- Collaborate with sales and product teams to qualify opportunities, present solution proposals, and contribute feedback on customer needs for product development;
- Engage internal resources (e.g., product management, marketing, support) to close sales opportunities and resolve implementation issues;
- Complete both pre-sales and post-sales documentation accurately to support the entire sales lifecycle;
- Work closely with product teams to provide feedback from implementation experiences to improve product offerings;
- Identify opportunities for upselling or cross-selling, driving additional revenue streams.
Education
Bachelor’s degree in Computer Engineering, Computer Science or any other related field.
Experience
Must have at least 3 years of experience as a Presales Engineer with any one of the below domains:
Business Automation & Integration – Knowledge of Business automation platforms (iBPMs) comprising of workflow engines, enterprise content management, robotic process management, document capture and digitization, decision automation - with AI infusion.
OR
Data & AI – Knowledge of enterprise data platforms and frameworks such as data fabrics, data warehousing, SQL & no-SQL data bases, hybrid data ingestion and end to end data management including lineage, governance, observability etc. Solid knowledge of business intelligence platforms and data science for AL/ML
OR
Application Management and Observability/AIOps – Knowledge of application performance management, day 2 Ops, ITIL framework, enterprise observability platforms such as IBM Instana & Dynatrace, Application Resource Management platforms such as IBM Turbonomics and proactively leveraging application data with AI to prevent, detect and resolve application outages and optimizing IT spend
OR
Cross Software – Knowledge of software packages, custom components, software components and hardware requirements of the application and data in order to maintain applications-related quality, performance, availability, scalability and integrity. Ability to lead cross brand software pre-sales engagements across Automation, Data, Security & Hybrid Cloud platforms
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
