Account Executive

Responsibilities

• Take over new customers from sales and act as the single point of contact with the objective of providing our customers with a high-value, low effort, expedient service experience
• Own and manage the customer relationship throughout the employee onboarding process.
• Coordinate customer queries and loop in subject matter expert colleagues from legal, payroll, benefits or tech.
• Ensure smooth, timely onboarding of new customers, as well as post go-live support.
• Help simplify and automate complex operational processes together with the tech team. Be an active internal participant in improving steps, content, and structures related to our customer interactions
• Communicating with customers, providing a sense of control and assurance, and gathering feedback
• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Collaborate with the engineering and development team and troubleshoot technical issues raised by customers.
• Gauge customers’ levels of satisfaction with the company and provide feedback to the other teams regarding service improvements.
• Being the main point of contact between the company and our customers during the critical employee onboarding stage.

You’ve done some of these things...

• Ideally gained 2+ years customer success, customer experience, support, project management or account management experience in a scaling tech company.
• Built a proven track record of working in a highly dynamic customer facing role.
• Worked in a multi-stakeholder environment.
• Has and maintains a very high level of accuracy and attention to detail even when juggling multiple priorities.

You are the sort of person that...

• Can articulate complex ideas in a simplified way and provide clear and easy to understand guidance to our clients.
• Has excellent communication/presentation skills and ability to build positive relationships
• Loves to solve complex operational issues by building simple processes, identifying and using modern (online) solutions to ensure a maximum degree of automation, replacing manual human interaction wherever possible
• Takes a flexible approach, able to operate effectively with uncertainty and change, and goes the extra mile in order to deliver on our customer commitments

What's in it for you?

• Shared ownership: Being a part of our journey means you'll own a piece of Omnipresent.
• Flexible working: Work from anywhere in the world! We are genuinely as flexible as the work allows.
• Development: Training, coaching, and an environment that promotes career ambition and progression.
• Work environment: We are fully remote, allowing you to work from wherever you live in a flexible manner.
• Wellbeing: Mental health and wellbeing support and services through Plumm
• Home office setup: We will provide you with the equipment you need to work from home: laptop, monitor and we will also cover your internet costs.
• Additional benefits: We offer additional benefits that vary from region to region, such as medical, life insurance, pension/retirement funds and more!