CLIENT SUCCESS MANAGER

 Client Portfolio Growth | Strategic Partnerships | Team Leadership

We’re a high-growth staffing agency evolving toward a structured pod model designed to support long-term client partnerships and scalable growth.

We’re hiring a Client Success Manager to own the performance and growth of a portfolio of client relationships while leading a small team responsible for hiring execution.

You’ll manage a portfolio of approximately 40–50 client accounts and oversee 2–3 Account Managers responsible for day-to-day client coordination.

This role is designed for someone who enjoys growing accounts, identifying expansion opportunities, and building long-term client partnerships.

Key Responsibilities

Own Portfolio Performance

You will be responsible for the overall health and growth of your client portfolio.

This includes:

• Driving Net Dollar Retention across accounts
• Expanding existing client relationships
• Identifying opportunities for deeper account penetration
• Forecasting hiring demand across your portfolio
• Monitoring account health and identifying risks early
• Leading renewal and expansion conversations with clients

Strategic Client Leadership

You will serve as the primary relationship owner for your client portfolio.

Responsibilities include:

• Leading strategic conversations with founders and executives
• Conducting quarterly client reviews
• Aligning hiring roadmaps with client budgets and priorities
• Ensuring clients see us as a long-term hiring partner

Team Leadership

You will manage 2–3 Account Managers (Hiring Experts) who:

• Run intake calls
• Manage hiring coordination
• Communicate daily with clients
• Coordinate search execution

Your role is to:

• Set performance expectations
• Review account health weekly
• Coach team members on complex client situations
• Step in during escalations
• Develop team members for senior roles

Skills & Experience

• 6–8+ years in staffing or recruiting agency environments
• Experience managing multiple client accounts simultaneously
• Proven ability to grow client relationships over time
• Strong commercial mindset and business judgment
• Experience leading client-facing team members

What Success Looks Like

• Portfolio revenue continues to grow
• Strong client retention
• Predictable hiring demand across accounts
• Account Managers on your team develop into stronger operators

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets

Apply for this Jo