Communications & Community Associate

Roles, Responsibilities, and Duties

1. Communication Responsibilities:

● Develop and implement communication strategies to enhance Chancen Kenya’s brand positioning and stakeholder engagement.

● Design and lead social media campaigns to increase engagement with potential and existing members.

● Manage and maintain social media platforms (Facebook, Twitter, Instagram), ensuring consistent messaging and timely responses.

● Lead broader media campaigns in major publications, radio, and TV to enhance public awareness of Chancen Kenya’s work.

● Create compelling visual media assets (graphics, videos, infographics) to share Chancen’s value proposition and story through written posts and film.

● Collect and curate member testimonials to showcase the impact of Chancen Kenya’s

programmes

● Collaborate with the Members Affairs team to align branding, messaging, and outreach efforts.

● Monitor social media and online platforms to track conversations, respond to inquiries, and manage brand reputation.

● Plan and execute events, ensuring smooth media outreach and collaboration with vendors and partners.

● Regularly assess communication effectiveness through analytics, feedback, and stakeholder insights.

 2. Community Engagement Responsibilities:

Student Monitoring and Support

● Assist students with academic-related concerns.

● Conduct and coordinate trimester activities, including Chancen values training and financial literacy workshops.

● Follow up with students who violate Chancen rules and values.

● Manage and resolve student disciplinary issues.

● Conduct campus visits to address student queries.

● Perform monthly check-in calls with students.

● Respond to inquiries from applicants, guardians, students, and stakeholders through departmental communication channels.

3. Alumni Support

● Lead on communications with Chancen alumni, creating a strategy for engagement and ongoing support.

● Support the implementation of community engagement activities that align with Chancen Kenya’s goals.

● Support the implementation of community-building events, for example celebration events, workshops and networking sessions.

● Support the coordination with community leaders/ambassadors to foster inclusivity and support networks, including targeted support for marginalized groups such as people living with disabilities.

● Track engagement metrics and community feedback to refine strategies and measure impact.

Requirements

Bachelor's degree in Communications, Public Relations, Marketing, Business, Management, or a related field.

Benefits

● 21 days of annual leave, excluding national holidays.

● Training, learning and development opportunities and financial support for further education.

● Medical insurance/aid coverage and wellbeing initiatives.

● A fulfilling work environment in a supportive and entrepreneurially driven organization  with clear, frequent growth opportunities.