Responsibilities
Oversee the interactions between customers and key team members.
Use CRM and ERP systems to manage internal and external relationships.
We develop and nurture a customer retention plan.
Oversee and manage all existing and unsatisfied clients.
Supervise all activities related to our maintenance services.
Developing plans that will ensure high profitability for our maintenance activities.
Creating and maintaining documentation on processes, policies, application configuration and help-related matters.
Analyzing data and creating reports for insights into team operations and productivity.
We are reaching out to big industry players in fish importation.
Drafting and executing a robust after-sales maintenance plan that will woo big players in the fishery industry into the Organization’s maintenance/service net.
Ensuring 0 tolerance to customer dissatisfaction.
Advise clients on visa options, requirements, and procedures
Assist in preparing and reviewing visa application documents
Ensure compliance with embassy and immigration regulations
Track application progress and provide updates to clients
Maintain strong relationships with clients and partners
Handle complex cases and provide tailored solutions
Meet assigned targets and performance metrics.
Educational Qualifications
BSc Degree, HND and ND in Mass Communication, Business Administration, Psychology, Public Relations, or English, with 3 - 5 years of experience in a customer relationship role.
Skills:
Attention to Detail
Proven customer support experience.
Ability to multitask, prioritise and manage time effectively.
Familiar with CRM and ERP systems and practices.
Good social media usage is a plus
Resolving Conflicts.
Emotional Intelligence & Empathy
Data management understanding.
Salary
N2,000,000 / Annum.
Salary
Competitive
Monthly based
Location
Lagos, Lagos State, Nigeria
Lagos, Lagos State, Nigeria