RESPONSIBILITIES
- Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
- Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;
- Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent’s development team;
- Learn continuously about tech and platform updates;
- Work with team members to test and improve performance using the platform;
- Become a subject matter expert (SME) on the InEvent product.
PRE-REQUISITES
- Fluent German and English to communicate in writing and voice with customers around the world;
- Experience with Customer Success or similar;
- Experience in a SaaS or tech company;
- Outstanding communication skills and empathy;
- Flexibility and adaptability to service multicultural customers;
- Happy to work between Tuesday - Saturday EMEA Hours, 3am- 11am Eastern time
- Very (very) resilient to learn continuously in a startup!
PERKS
- Health Insurance
- Paid Time Off (PTO);
- Monthly Lunch days and activities;
- Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent, Full-time position (40h per week), with an Independent Contractor status.
Salary
Competitive
Monthly based
Location
, معتمدية الحامة, Gabès, Tunisia, Gabès, Tunisia
Job Overview
Location
, معتمدية الحامة, Gabès, Tunisia, Gabès, Tunisia
