KEY RESPONSIBILITIES
Marketing
▪ Development and implementation of the EDC Nigeria marketing strategy in line with business objectives. This includes preparation and management of approved budgets
▪ Management of all marketing activities sponsored by the marketing department for EDC Nigeria businesses - Securities, Custody, Wealth & Asset Management and Investment Banking.
▪ Co-ordination and implementation of marketing, advertising, communication and/or promotional campaigns with sales activities
Customer Experience
▪ Responsibility for EDC Nigeria CX strategy and implementation.
▪ Responsibility and supervision of relationship between the businesses and all clients.
▪ Liaise with Sales, Operations, Technology, Portfolio Management and other teams to deliver in accordance with the overall customer experience strategy.
▪ Measure and track delivery ROI on identified transformation opportunities for CX as well as driving the strategy of a customer focused culture within EDC Nigeria.
▪ Preparation of weekly and monthly performance reports to business leadership.
▪ General oversight of daily activities of customer service representatives.
▪ General oversight for the review, management, and closure of all client complaints.
KNOWLEDGE, SKILLS & EXPERIENCE
Experience & Qualifications
▪ Bachelor’s degree
▪ Postgraduate degree in Business Administration, Marketing or Project Management will be an advantage
▪ At-least five years of relevant work experience. Management experience will be an advantage.
Skills, Capabilities & Direct attributes
▪ Demonstrate thought leadership and strategic thinking.
▪ Capable of managing multi-functional operational teams.
▪ Excellent in written and verbal communication skills. Fluent in English. Ability to communicate in French will be an advantage
▪ Strong interpersonal, negotiation and organizational skills.
Salary
Competitive
Monthly based
Location
Kurmin Musa, Kaduna State, Nigeria
Kurmin Musa, Kaduna State, Nigeria
