End User Support Engineers / Asset Management Engineers / Infrastructure First Line Support

Education & Skills:
•    First degree in any discipline preferably computer science or engineering
•    ITIL Foundation Certification
•    MCSE and above (Microsoft Certified Systems Engineer, details to be provided to CUSTOMERS for verification)
OTHERS
•    Minimum of 3 years’ experience in inventory management
•    Working knowledge of Incident Management process and Service Desk function in line with ITIL standards
•    Working knowledge of desktop setup and deployment
•    Desktop Image setup and provisioning
•    Working knowledge of iPad, Android, and other mobile devices support
•    Effective and Efficient Customer Service
•    Effective Communication Skills
•    Interpersonal and teamwork skills
•    Sound technical documentation skills.
•    Customer focused and open minded.
•    High level of commitment, accountability, integrity, confidence, can-do attitude, and attention to detail

Roles & Responsibilities:
•    PC setup and Installation
•    PC Image deployment and update
•    Companywide device purchase and deployment management
•    Device investigation and new technology deployment
•    Vendor Management
•    Troubleshooting incidents and escalating to 3rd party hardware support
•    PC software and hardware configuration, installation, and troubleshooting
•    Fault diagnosis, analysis, and resolution
•    Communication with customers
•    Achievement of customer service and satisfaction levels
•    PC moves and roll out as part of IS Projects
•    Pro-Active and Routine PC Maintenance
•    Regular anti-virus updates and problem resolution
•    Security patch exception updates and problem resolution
•    End user training via customer information sharing sessions