FACILITIES MANAGER

 About the Role
We are a leader in luxury residential living, offering upscale apartment homes with exceptional service and amenities. We are seeking a dedicated Facilities and Operations Manager to oversee maintenance and ensure operational excellence across the property.

Position Overview
The Facilities and Operations Manager is responsible for managing all physical aspects of the property, ensuring a safe, efficient, and high-quality living environment. This role blends strategic planning with hands-on operational management to enhance the overall resident experience.

Key Responsibilities

Maintenance Management

• Oversee HVAC, plumbing, electrical, and general repairs
• Implement preventive maintenance programs

Operational Oversight

• Manage daily facility operations
• Coordinate vendors and service providers

Team Leadership

• Supervise and train maintenance staff
• Conduct performance evaluations

Budget Management

• Prepare and manage facility budgets
• Monitor costs and optimize resources

Safety & Compliance

• Ensure compliance with regulations
• Enforce safety standards and protocols

Resident Relations

• Handle resident concerns professionally
• Maintain high satisfaction standards

Continuous Improvement

• Identify efficiency and sustainability opportunities
• Implement improvements to enhance property value

Qualifications

• Bachelor’s degree in Hospitality, Facilities Management, Business Administration, or related field
• 5–10 years’ experience in facilities management (luxury residential preferred)
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficiency in property management systems and Microsoft Office
• Knowledge of safety and compliance standards

Key Performance Indicators (KPIs)

• Asset Uptime: ≥ 98%
• Budget Adherence: Within ±3%
• Resident Satisfaction: ≥ 90%
• Utility Cost Savings: ≥ 15% YoY

Benefits

• Competitive salary + performance bonuses
• Retirement savings plan
• Career growth and development opportunities