Role Overview
The General Manager is responsible for the overall performance of the Hotel guest experience, team management, operations, standards compliance, and commercial outcomes. This is a hands-on leadership role. You will be expected to set the tone, model the culture, and drive results across all three units.
Key Responsibilities
*Own the end-to-end guest experience across all units, ensuring every touchpoint reflects our service philosophy
*Recruit, train, manage, and develop all hotel staff — front desk, housekeeping, security, and support
Maintain and enforce the highest standards of hygiene, presentation, and property upkeep
*Implement and oversee SOPs to ensure consistent, predictable service delivery across all units
*Manage room inventory, occupancy, and rates in coordination with the founders
*Handle guest feedback and complaints with speed, empathy, and professionalism
*Oversee procurement, vendor management, and operational expenditure within approved budgets
*Prepare and submit weekly operational and performance reports to leadership
*Identify and flag maintenance issues, staffing gaps, and service failures proactively
*Support the growth of the Hotel corporate sales and repeat-guest relationships
Requirements
Minimum 4–6 years of hospitality management experience, with at least 2 years in a leadership role
Experience in boutique, lifestyle, or independently operated hotels strongly preferred
A genuine passion for guest experience — not just compliance with standards
Strong people management and team-building skills
High standards of personal presentation and communication
Familiarity with hotel management systems and basic reporting
Abuja-based or willing to relocate
High emotional intelligence and the ability to lead with both warmth and firmness
Salary
Competitive
Monthly based
Location
Abuja, Federal Capital Territory, Nigeria
Abuja, Federal Capital Territory, Nigeria