Head, Enterprise Networks & Service Delivery

Job Description

• Support Airtel Enterprise business in planning and providing customized technical solutions to Enterprise business customers. 
• To drive the end-to-end network strategy, planning, implementation, operational management of Airtel Enterprise Networks solutions delivery for the business unit.
• Take full ownership and accountability for Enterprise network strategy, projects and customer solutions delivery, transmission planning and delivery, IP planning and Operations, network performance management and monitoring.
• Drive and own customer satisfaction and revenue realization for Enterprise network products

Responsibilities

Drive Enterprise Network & Service Delivery team’s responsibilities, strategy and performance

• Responsible for enterprise network planning and strategy
•  Operationally accountable for enterprise network transmission planning
• Responsible for enterprise network TX & IP planning 
• Accountable for enterprise network projects
• Responsible for enterprise network Transmission and IP implementation and delivery
• Responsible for enterprise network inventory management and planning (CWIP, SOA, Tower Recon)
• Agree a set of performance KPI targets and measures; regularly measure and report on network relationship management and service delivery performance against agreed targets 
• Initiate, conceptualize and deliver business change and process change initiatives, eradicating bottle necks that affect networks and solutions delivery.
•  Develop standard procedures for effective service delivery and management
• Develop a steering committee and program board for managing all network delivery related issues with the wider support teams and external stakeholders as required
• Supervise and ensure proper quality assurance on all 3rd party installations on Enterprise Client sites.
• Seek avenues for cost optimization, creating efficiencies that will optimize EBITDA margin

Presales support management

• Support the Sales team in business development and market stimulation activities
• Manage the processes for scoping of the technical and operational feasibility of bespoke solutions and standard solution in line with the end customer requirement
• Manage the trade-off between speed to market, cost and quality throughout the lifecycle of customer projects engaging stakeholders as required 
• Design and execute systems and processes for order capturing, order tracking, order closure, certificate of job completion, invoicing, revenue recognition and revenue assurance
• Ensure effective management of a delivery tracker, for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network and Provisioning team and publish such tracker periodically (Daily, Weekly or forthrightly) for the benefit of sales and enterprise team.
• Ensure the provision of all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents)

Network Planning and Project Delivery & Reporting

• Take forecasts from the enterprise sales and commercial team to design enterprise network.
• Lead the preparation of AOP & budget for capex and opex including BOQ preparations & validation
• Lead Preparation of RFP & Technical specifications, Vendor validation, selection and recommendations
• Drive and implement Bandwidth and capacity planning & management
• Lead day to day monitoring of KPIs of enterprise networks
• Bring synergies with existing network infrastructure 
• Production of MIS for senior management

Cross functional engagement and support

• Act as the Single Point of contact for enterprise network activities for Airtel Busines across stakeholder departments
• Develop a win- win working relationship between the regional teams, HQ teams, vendor environment, wider networks and IT.   
• Collaborate and communicate effectively, ensuring an inclusive approach to team work
• Provide support to the Enterprise teams in the regions and work closely with wider networks, IT, Regulatory, Legal, Service, Marketing and commercial teams to  elicit support for the Enterprise Business

Build a capable and motivated team to create a high performance team environment

• Provide clarity of purpose to the operational teams. Bring teams in  sync with Airtel Business objectives and create cohesive workforce
• Coach, mentor and guide team members, ensuring high motivation and engagement
• Put in place training and development plan for members of the team
• Ensuring effective RHCI activities and identify team training needs and implement appropriate learning interventions
• Establish performance expectations and regularly review individual performance
• Recommend appropriate rewards and recognition

DIMENSIONS

• Budget Management
• Knowledge of Customer Market Share
• Speed & quality of Service Delivery
• Customer Satisfaction skills
• Direct Cost Management
• Achieving CSI targets
• Revenue realization (recognition and collections)

Educational Qualifications 

Bachelor of Engineering Degree (Masters’ Degree in Engineering a plus)

Relevant Experience & Functional / Technical Skills 

• Minimum 12 years relevant experience in enterprise networks domain 
• With at least 6 years’ senior management experience in an area of network planning and solutions delivery
• Technology/Telecom Savvy, Communication, Influencing, Negotiation, Analytical thinking, Project Management, Change Management, Administration, Service Oriented, Organization and Diligence
• Routers, switches, aggregators & protocols; LEO satellite
• IP networks, LAN, WAN, Cloud (VMs)
• Bandwidth & capacity management
• IP management
• Technologies for Last mile connectivity
• New technologies (e.g. AI, IOT, CDN, SDWAN, Leo Satellite, etc)
• Various enterprise services – Internet, APN, SIP Trunk, Leased Lines, Voice & Video conference, etc.
• MPLS / DCN network
• Handling & managing partners / vendors
• Should have knowledge of local geography & customers

Other requirements 

• Budget management awareness
• Sound knowledge of Mobile Network - Planning & Operations
• Analytical and Presentation skills
• Strategic negotiation skills