PEOPLE & OPERATIONS MANAGER

Role Description:

We are seeking a proactive and detail-driven People & Operations Manager to join our team. You’ll play a pivotal role in ensuring smooth payroll operations, managing technical recruitment, strengthening onboarding & learning programmes, and shaping foundational HR policies. 

Responsibilities:

Process payroll accurately and on time; troubleshoot payroll issues; collaborate closely with finance.

Manage benefits administration (PTO, leaves, insurance) and maintain records.

Manage end-to-end recruitment for tech roles—crafting job postings, screening, and guiding candidates through interviews and offers.

Design and execute seamless onboarding experiences; ensure all documentation, orientation, and system access are completed .

Support L&D initiatives: coordinate training sessions, manage training calendars, track participation and completion.

Contribute to drafting and updating HR policies, standard operating procedures and handbooks, ensuring labor law compliance across different countries.

Maintain employee records, respond to HR inquiries, analyze HR metrics, and support continuous process improvements.

Maintain employee databases, analyze HR metrics (turnover, time-to-hire, satisfaction), and generate insights.

Qualifications

5-7 years of experience in HR or People Operations.

Candidates must possess a recognised HR certification e.g. CIHRM, SPHRI, HRCI. 

Proven expertise in managing technical recruitment cycles.

Sound knowledge of payroll systems and proficiency in HR systems.

Experience coordinating onboarding and training programs.

Strong communication skills and a collaborative mindset.

Good knowledge of data analysis (Excel, HR dashboards), with excellent attention to detail.

Strong knowledge of labor laws and employment regulations across at least two regions.

Ability to prioritize in a fast-paced, evolving work environment.

Experience working in a consulting firm is an advantage.