Job Responsibilities:
Lead and implement customer service strategies aligned with the Company’s growth objectives.
Oversee customer engagement across all channels, ensuring prompt and professional response to enquiries and complaints.
Monitor service quality, turnaround times, and customer satisfaction metrics.
Collaborate with Underwriting, Claims, Marketing, IT, and Branch teams to ensure seamless service delivery.
Ensure compliance with regulatory standards and internal policies on customer management.
Analyse feedback and service data to drive innovation and service improvement.
Lead, coach, and develop the Customer Service team to maintain high performance standards.
Requirements:
Minimum bachelor’s degree in business administration, Marketing, Communication, or a related field.
Master’s Degree or customer experience certification will be an advantage.
Minimum of 7-10 years’ relevant experience, with at least 3 years in a leadership role.
Excellent leadership, communication, and problem-solving skills.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana