JOB DESCRIPTION
Key Responsibilities:
- Solution Design Assistance: Collaborate with partners and internal teams to understand their specific requirements related to a particular project and provide architectural guidance to design tailored solutions that align with Grafana Labs' software capabilities and best practices.
- Resource Development: Create and maintain detailed documentation, training materials, and technical resources to our embedded solutions or other interoperability programs (e.g., plugins). Ensure resources are up-to-date with the latest software features and industry trends.
- Implementation Guidance and Co-Delivery: Support partners in the implementation of our software solutions, offering hands-on assistance and expert advice to ensure smooth and efficient deployments.
- Feedback Loop: Act as a conduit between partners and internal teams, gathering feedback and insights to inform product development and enhancements. Advocate for partner needs and contribute to the continuous improvement of our software offerings.
- Pre-Sales Support: Support the OEM & datasource plugin team with technical services needed to enable interoperability with partner solutions
- Relationship Management: Build and maintain strong, trust-based relationships with partners and internal stakeholders. Regularly engage with partners & internal teams to understand their challenges, celebrate their successes, and identify opportunities for further support and collaboration.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience as a Solutions Architect, with a focus on training and supporting services embedded software partners.
- Experience with Kubernetes, Automation tools, Grafana, Prometheus, Loki, and other Grafana Labs technologies.
- Knowledge of observability, monitoring, and logging solutions.
- Strong understanding of complex software architectures, integration patterns, and cloud technologies.
- Excellent problem-solving skills and the ability to think strategically and analytically.
- Exceptional communication and interpersonal skills, with the ability to effectively train and support partners.
- Experience with software implementation, deployment, and troubleshooting.
- Ability to work independently and manage multiple projects simultaneously.
- Willingness to travel as needed to meet with partners and attend industry events.
Preferred Skills:
- Past experience in customer/partner facing technical roles at fast growing companies
- Prior experience as a software engineer, with fluency in GoLang
- Familiarity with Open Source technologies and licensing
- Experience building Grafana datasource plugins
- Experience with embedded software technologies and design patterns
- Experience working in Industrial Automation and IOT
Why Join Us:
- Opportunity to have an outsized impact in a fast growing open source company. Your recommendations will influence the decisions of the senior executive team (CEO, CTO, etc,) and other key stakeholders
- Collaborative and inclusive work environment that values innovation and creativity.
- Competitive salary and comprehensive benefits package.
- Professional development and growth opportunities.
Salary
Competitive
Monthly based
Location
, Decatur County, Kansas, United States, Kansas, United States
Job Overview
Location
, Decatur County, Kansas, United States, Kansas, United States
