Senior Relationship Officer
Vacancies Global
·
Ghana
Full Time
Location: Haatso
Responsibilities
- Develop and implement effective collection strategies to ensure timely payments.
- Monitor portfolio performance and recommend proactive measures to maintain portfolio health.
- Ensure adherence to company policies, regulatory guidelines, and risk frameworks in all collection activities.
- Collaborate with the Field Operations Lead to oversee on-ground collection efforts.
- Maintain regular engagement with customers, ensuring high repayment compliance and building trust.
- Negotiate payment plans and offer structured repayment options where necessary.
- Identify early warning signs of potential defaults and implement preventive strategies.
- Supervise and mentor Relationship Officers, ensuring their collection targets are met.
- Conduct regular team meetings to discuss challenges, share insights, and develop collective strategies for improvement.
- Provide training and coaching to enhance collection techniques and compliance adherence.
- Collaborate with internal teams such as Credit & Risk, Legal, and Customer Success to resolve disputes effectively.
- Represent Gamma Mobility in discussions with external recovery agents and legal teams when required.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Strong understanding of customer relationship management principles.
- Additional certifications in customer relationship management (e.g., CRM, Negotiation, or Sales Training) are a plus
- At least 3-4 years of experience in relationship management, account management, or customer success roles
- Proven experience managing key accounts, corporate clients, or strategic partnerships in a fast-paced environment.
- Experience with contract negotiation, conflict resolution, and maintaining long-term business relationships.
- Strong negotiation and persuasion skills, with the ability to align business goals with client needs and expectations.
- Ability to handle sensitive client interactions with professionalism, empathy, and tact.
Salary
Competitive
Monthly based
Location
Haatso, Greater Accra Region, Ghana
Job Overview
Location
Haatso, Greater Accra Region, Ghana