Advisor, Communications (Digital Reputation & Social Media)

Job Summary
MTN Ghana is seeking a creative and experienced communications professional to manage and enhance the company’s digital reputation. The successful candidate will monitor online conversations, manage social media engagement, develop digital content, and implement communication strategies that strengthen brand visibility and stakeholder trust.

Key Responsibilities
• Monitor MTN Ghana’s online reputation, brand sentiment, and public conversations across digital platforms.
• Identify potential reputational risks, misinformation, and emerging issues.
• Create and publish engaging digital content for social media, blogs, newsletters, and corporate campaigns.
• Manage social media platforms, content scheduling, and stakeholder engagement.
• Analyse digital performance, audience engagement, and campaign effectiveness.
• Prepare reports and recommendations to improve digital communication strategies.
• Build relationships with influencers, content creators, media professionals, and online communities.
• Ensure compliance with brand guidelines and corporate communication policies.
• Support crisis communication, digital campaigns, and corporate reputation management.

Qualifications
• Degree in Communications, Public Relations, Journalism, Marketing, Digital Media, Mass Communication, Information Technology, or a related field.
• Professional certification in digital communication, social media management, analytics, or public relations is an added advantage.

Experience
• At least three years of relevant experience in digital communications, social media management, corporate communications, public relations, marketing, or brand management.
• Demonstrable experience managing corporate social media platforms.

Required Skills
• Social media management and digital reputation monitoring.
• Content creation, storytelling, and brand management.
• Strong written and verbal communication skills.
• Digital analytics, reporting, and social listening.
• Stakeholder engagement and crisis communication.
• Excellent analytical, creative, and problem-solving abilities.
• High integrity, accountability, and teamwork.