Agent Trainer

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we're still in the early days of our product roadmap and potential impact on people's everyday lives.

Agent training is crucial to Wave's operation in Mali. We're looking for an Agent Trainer who enjoys working in the countryside and meeting our agents. You will develop their knowledge of our mobile money app and business. 

In this role, you'll;

• Handle and respond to daily agent training requests. 
• Organize daily agent training based on request and observation.
• Ensure that training material and information are always updated and available for agents.
• Conduct training assessments & surveys. 
• Develop creative and innovative approaches to present training programs to agents.
• Write daily and weekly notes. 
• Train assigned agents in your area.
• Track agent training & feedback. 
• Write a daily report on field activities. 

Key details

• Location: You'll work from our office in Bamako and travel to different field locations.
• Work authorization in Mali is required. 
• Contract type: 6 months fixed-term contract. 
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in Bambara. 
• Speak English fluently - this role will regularly interact with non-French speakers.
• A bachelor's degree in any discipline. 
• 2+ years of relevant work experience, specifically managing training or an agent network.
• Valid driving license. 

You might be a good fit if you

• Have the ability to discern priority tasks.
• Are excited to be in the field.
• Can adapt.
• Are rigorous, autonomous, methodical, and with an eye for detail.
• Have strong oral and written skills.
• Worked previously as a field trainer.
• Are at ease with computers and Android phones.

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on Y Combinator's top companies by revenue.