Requirements
Education: Bachelor's degree or equivalent in any field.
Communication Skills: Excellent verbal and written communication skills in English.
Customer Focus: Strong customer service orientation with a passion for helping others.
Team Player: Ability to work collaboratively in a team environment.
Adaptability: Flexible and adaptable to changing priorities and situations.
Problem-Solving Skills: Effective problem-solving and decision-making abilities.
Computer Literacy: Basic computer skills and proficiency in using MS Office applications.
Availability: Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
Learning Objectives:
Customer Service Excellence: Deliver outstanding customer service by handling inbound and outbound calls professionally and efficiently.
Problem Resolution: Address customer inquiries, concerns, and complaints promptly and effectively to ensure a positive customer experience.
Product Knowledge: Acquire a thorough understanding of our products, services, and policies to provide accurate information to customers.
Communication: Communicate clearly and effectively with customers to ensure their needs are understood and met.
Documentation: Accurately document all customer interactions and transactions in the appropriate systems or databases.
Team Collaboration: Collaborate with team members and other departments to resolve customer issues and improve service delivery.
Adaptability: Adapt to changes in procedures, policies, and technologies to meet evolving customer needs and business requirements.
Professional Development: Actively participate in training sessions and workshops to enhance customer service skills and product knowledge.
Learning Output
Learning Opportunity: Gain valuable hands-on experience and enhance your skills in customer service and communication.
Networking: Build professional relationships and expand your network within the industry.
Mentorship: Receive guidance and support from experienced professionals in the field.
Potential for Growth: Explore potential career opportunities within the organization based on performance and capabilities.
Salary
Competitive
Monthly based
Location
Lagos, Lagos State, Nigeria
Lagos, Lagos State, Nigeria
