KEY RESPONSIBILITIES
- Answer incoming calls promptly and professionally while maintaining excellent customer service standards.
- Schedule, reschedule, and cancel patient appointments using the hospital's scheduling system.
- Provide accurate information regarding hospital services, clinic locations, physicians, operating hours, and general policies.
- Route calls to the appropriate departments, physicians, or staff members.
- Verify and update patient demographic and insurance information.
- Document patient interactions and call details accurately in the electronic health record (EHR) or call management system.
- Handle patient inquiries, complaints, and requests with empathy and professionalism, escalating issues when necessary.
- Maintain patient confidentiality and comply with hospital policies.
- Meet established performance metrics, including call quality, response time, attendance, and customer satisfaction.
- Participate in ongoing training and quality improvement initiatives.
REQUIREMENTS
- High School Diploma or equivalent; associate degree preferred.
- Minimum of 1-2 years of customer service or call center experience; healthcare experience preferred.
- Excellent verbal and written communication skills (candidate should be fluent in at least one local language).
- Strong interpersonal and active listening skills.
- Proficiency in Microsoft Office and computer-based scheduling systems.
- Ability to type accurately while speaking with callers.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong problem-solving and conflict-resolution skills.
Salary
Competitive
Monthly based
Location
Ghana
Job Overview
Location
Ghana