CUSTOMER SERVICE PERSONNEL

Job Summary:
The Customer Service Personnel will serve as the primary point of contact for prospective and existing clients, promoting the company's HR and recruitment services while delivering exceptional customer experiences. This role involves proactive outreach, lead generation through various channels, client relationship management, and support for social media engagement. The ideal candidate will be confident, persuasive, target-oriented, and passionate about building meaningful client connections.

Key Responsibilities:

1. Client Outreach & Lead Generation

• Make outbound calls to prospective clients to introduce the company's HR and recruitment services.
• Follow up on leads generated through various channels to convert them into active clients.
• Generate and qualify leads through calls, WhatsApp, LinkedIn, Instagram, and other social media platforms.
• Proactively identify new business opportunities within target markets.

2. Client Relationship Management

• Build and maintain strong, long-term relationships with clients to ensure satisfaction and repeat business.
• Respond to client inquiries professionally and promptly via phone, email, and social media.
• Understand client needs and recommend suitable HR and recruitment solutions.
• Schedule meetings for the business development team with qualified prospects.

3. Record Keeping & Reporting

• Maintain accurate and up-to-date records of calls, leads, sales activities, and client interactions.
• Prepare regular reports on lead generation, conversion rates, and client feedback.
• Track and monitor key performance metrics to achieve targets.

4. Social Media & Marketing Support

• Support social media engagement by creating and sharing relevant content to promote the company's services.
• Leverage LinkedIn, Instagram, and other platforms to build brand awareness and generate leads.
• Assist in online marketing activities to drive client acquisition and retention.

5. Collaboration & Team Support

• Collaborate with the business development and marketing teams to align strategies and achieve team goals.
• Provide feedback on market trends, client preferences, and competitive insights.
• Support the team in achieving overall sales and business development targets.

Qualifications & Experience:

• Education: HND or Bachelor's Degree in Marketing, Business Administration, Communication, or a related field.
• Experience: Proven experience in customer service, sales support, or business development.
• Social Media: Experience managing or using social media (e.g., LinkedIn, Instagram) for sales, business promotion, or lead generation.
• Industry Experience: Previous experience in an HR firm or recruitment agency is an advantage.

Key Competencies & Skills:

• Communication: Excellent verbal and written communication skills with the ability to engage and persuade clients.
• Negotiation: Strong negotiation and influencing skills.
• Target Orientation: Confident, self-motivated, and driven to achieve sales targets and KPIs.
• Technical Proficiency: Good knowledge of Microsoft Office Suite (Word, Excel, Outlook) and online communication tools (e.g., WhatsApp, LinkedIn, Zoom).
• Relationship Building: Ability to build and maintain strong client relationships.
• Organisational Skills: Strong time management and record-keeping abilities.
• Adaptability: Ability to work in a fast-paced environment and handle multiple priorities.
• Professionalism: High level of integrity, professionalism, and customer-centric mindset.

Working Conditions:

• Office-based environment with regular phone and online communication.
• May require occasional fieldwork or client meetings as needed.
• Performance-based targets and KPIs to be achieved.