Call Center Agents
Vacancies Global
·
Ghana
Full Time
Location: Ho, Takoradi and Koforidua
Job Summary:
We are looking for enthusiastic and customer-oriented Call Center Agents to manage incoming and outgoing calls. As the first point of contact, you will handle customer inquiries, provide information, resolve issues, and ensure a high level of customer satisfaction.
Key Responsibilities:
- Handle a high volume of inbound and outbound calls professionally.
- Respond to customer inquiries regarding products, services, or policies.
- Resolve customer issues efficiently and escalate complex problems when necessary.
- Maintain accurate records of customer interactions using CRM or call center software.
- Meet individual and team performance targets (e.g., call handling time, customer satisfaction).
- Follow communication “scripts” when handling different topics.
- Provide exceptional service that enhances customer loyalty and satisfaction.
Requirements:
- High school diploma or equivalent; tertiary education is a plus.
- Previous experience in a customer service or call center role is preferred.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and handle complaints professionally.
- Good multitasking, organizational, and time management abilities.
- Basic computer literacy and familiarity with CRM systems.
- Willingness to work flexible shifts, including weekends and holidays.
- Must have a laptop
Preferred Skills:
- Experience in using call center tools and software (e.g., Zendesk, Freshdesk, Salesforce).
- Fast typing speed and active listening skills.
Salary
Competitive
Monthly based
Location
Ho, Volta Region, Ghana
Job Overview
Location
Ho, Volta Region, Ghana