Content Moderator

You will act as a guardian of digital trust, ensuring that user-generated content complies with legal, ethical, and platform-specific guidelines, while fostering a safe and respectful online environment.

Essential Functions/Core Responsibilities 

• Monitor and review user-generated content (UGC) to ensure it adheres to platform policies.
• Make content moderation decisions quickly and accurately based on established guidelines.
• Respond appropriately to flagged or reported content across various categories.
• Maintain objectivity and consistency while handling sensitive or graphic material.
• Escalate complex or ambiguous cases to senior moderators or policy experts.
• Provide feedback on policy gaps and emerging trends for continuous improvement.
• Collaborate with team leaders, support teams, and policy managers to maintain moderation quality.
• Ensure compliance with confidentiality, data security, and ethical standards.
• Adhere to assigned schedules, including rotational shifts and time-sensitive performance targets.

Candidate Profile

Education:

• Bachelor’s degree minimum (any field) with a strong academic record.

Experience:

• Entry-level acceptable; must demonstrate learning agility and personal initiative.
• Previous experience in content moderation, trust & safety, or customer service is an advantage.

Language:

• Excellent command of English language; capable of writing clear, error-free reports or content feedback.
• English proficiency – minimum B2 level.

Technical Skills:

• Able to fact-check and retrieve credible information quickly using search engines and authoritative sites
• Basic computer literacy and ability to learn new tools quickly.
• Good typing speed and proficiency with MS Office tools.

Soft Skills:

• High attention to detail and strong analytical thinking.
• Emotional resilience to review sensitive content with professionalism.
• Strong sense of teamwork and adaptability in a dynamic environment.
• Ability to apply policy consistently and remain objective under pressure.
   

Additional Qualities:

• Interest in digital safety, online communities, and responsible content.
• Ability to articulate complex content issues clearly and concisely.
• A positive and ethical approach to platform integrity.

Availability:

• Willingness to work rotational shifts, including evenings, weekends, and holidays.