WhiteCap is an electric mobility and renewable energy company driving the electrification of transportation through electric vehicles and battery-swapping infrastructure.Job posting service
Position Summary
WhiteCap Management Limited is seeking a proactive and customer-focused Customer Experience Agent to serve as the first point of contact for customers and riders. The successful candidate will be responsible for delivering exceptional customer service, resolving inquiries and complaints, maintaining accurate customer records, and ensuring a positive customer experience across all interactions.
Key Responsibilities
Customer Service & Support
Answer customer calls and respond to service inquiries in a timely, professional, and courteous manner.
Assist customers and riders with service-related issues and concerns.
Provide prompt and effective support to ensure customer satisfaction.
Deliver exceptional customer service while maintaining company standards.
Complaint Management & Resolution
Handle customer complaints professionally and efficiently.
Investigate issues and provide appropriate solutions.
Escalate complex or unresolved concerns to the appropriate departments when necessary.
Follow up with customers to ensure satisfactory resolution of issues.
Product & Service Information
Provide accurate and up-to-date information regarding the company’s products, services, policies, and procedures.
Educate customers on available services and how to effectively use company offerings.
Assist customers with account-related inquiries and service requests.
Customer Interaction Management
Record and maintain accurate logs of customer interactions within the company’s systems.
Document inquiries, complaints, feedback, and resolutions.
Ensure customer records are updated and maintained according to company standards.
Customer Experience Enhancement
Gather customer feedback and identify areas for service improvement.
Support initiatives aimed at improving customer satisfaction and retention.
Contribute to creating a positive customer journey and brand experience.
Skills and Qualifications
Educational Requirements
Diploma or Bachelor’s Degree in:
Business Administration
Marketing
Communications
Customer Service Management
Or a related field
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana