Customer Service Representative - NSS

LOCATION: Cape Coast

JOB PURPOSE 
 To interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience. 
 
THE WAY WE WORK 
 You are open-minded and passionate and the way you work energises others. You are committed to timely and excellent delivery with a “first time right” mindset. You behave with integrity and transparency, and you lead by example. 

 CORE RESPONSIBILITIES 
 Working closely with the Shop Manager to ensure uniformity of AT Retail CEX guidelines.
 People 
 • Participate in all training and personal development exercises. 
 • Engage in all team briefing and coaching programs to enhance service delivery in the shop. 

 Process 
 • Ensure healthy acquisitions and compliance on activations. 
 • Responsible for driving enhanced customer experience in the shop. 
 • Enforce adherence to all customer service procedures and processes. 

 Customers 
 • Ensuring that all customer queries/complaints are resolved as per SLAs. 
 • Ensure good ratings on T-NPS and CES. 

 QUALIFICATION AND EXPERIENCE 
 • Bachelor’s degree from a recognized institution 
 • Eligible for national service 2025/2026

 CORE COMPETENCIES 
 • Excellent knowledge of retail operations 
 • Excellent analytical and problem-solving skills 
 • Excellent planning skills 
 • Excellent interpersonal skills 
 • Excellent and effective communication skills, both orally and in writing 
 • Culture Sensitivity