Logistics and last-mile delivery  ·  Full-time  ·  Greater Accra with national travel

Position | Head of Operations
Reports to | Head of Business
Direct reports | Regional Courier Managers (nine regions), plus dispatch, fleet, warehouse and operational support functions
Location | Head office in Greater Accra, with regular travel to regional hubs
Employment type | Full-time, permanent, on-site
Gross remuneration | GHS 6,000 to 8,000 per month, set within the band by experience and assessed competence
How to apply | Online application form (link in Section 12)
Closing date | Friday, 26 June 2026

1.  About the employer

The hiring organisation is an established, technology-driven logistics company operating nationally across Ghana through nine regional branches and a mixed fleet of electric and conventional motorbikes. It serves both individual senders and enterprise clients, and runs four connected product lines under one operation:

• Courier. Same-day, intercity and contracted business-to-business delivery. This is the base of the business.
• Last-mile fulfilment. Pick, pack and deliver on behalf of commercial partners.
• Third-party logistics. Inbound express handling and zonal distribution for enterprise and distribution partners, at scale.
• Finance. Cash-on-delivery remittance and merchant payouts, where operational trust becomes a product.

The company is at the point where regional operations must move from functional to consistently excellent. This role exists to lead that shift. The employer operates a recognised brand within the logistics market; its identity will be shared with shortlisted candidates ahead of interview.

2.  Purpose of the role

The Head of Operations is the single operational owner of the company. The role carries every region and every product line, and turns the company's promises to customers and partners into measured, repeatable performance. The Head of Operations leads the nine Regional Courier Managers, owns dispatch, fleet, warehouse, cash handling and the rider workforce, and reports directly to the Head of Business. Where one region underperforms, it is this role's result. Where the network holds its standard at scale, it is this role's achievement.

3.  Scope of the role

The Head of Operations owns the full operating canvas of the business:

• Nine regional branches and their Regional Courier Managers.
• Daily dispatch and the operational control tower across the network.
• A mixed electric and conventional motorbike fleet, including servicing, tracking, insurance and roadworthiness.
• Warehouse and fulfilment operations for partner volume.
• Enterprise and third-party logistics service delivery against contracted service levels.
• Cash-on-delivery remittance, branch float and operational cash controls, coordinated with Finance.
• A large field rider workforce, including attendance, productivity, safety and retention.
• Operational data, reporting and the company's operating scorecard.
• Operational compliance, incident response and risk.

4.  Key responsibilities

Regional operations and the Regional Courier Managers

• Line-manage the nine Regional Courier Managers. Set targets, review performance and develop each into an operator who runs the region as a standalone business.
• Drive a consistent standard of service quality, branch discipline and customer experience across every region, and close the gap between the strongest and weakest branches.
• Own branch-level profit and loss across the network: revenue, controllable cost and contribution by region.
• Run a fixed operating rhythm with the regions: daily trackers, weekly performance reviews and monthly branch P&L and planning sessions.
• Read the data early. Intervene in a slipping region with a diagnosis and a plan before the result is lost, not after.

Dispatch and the daily control tower

• Own daily dispatch and job allocation across the network, balancing rider capacity against order volume and partner commitments.
• Drive first-attempt delivery rate as the primary service metric, and reduce failed deliveries, re-attempts and cancellations.
• Plan delivery corridors and routes for efficiency, and manage exceptions and escalations as they occur.
• Maintain a live control-tower view so the state of the network is visible at any moment.

Fleet and asset management

• Hold uptime across the mixed electric and conventional fleet through a disciplined servicing and inspection cadence.
• Eliminate idle assets. No vehicle sits unproductive beyond the agreed window without being redeployed, repaired or reported.
• Ensure tracker compliance on every vehicle, and keep insurance and roadworthiness current at all times.
• Manage battery-swap and charging providers as a service user, planning rider range and swap usage around delivery demand.
• Track cost per delivery and cost per active vehicle, and act on the trend.

Warehouse and fulfilment

• Run inbound and outbound warehouse operations and the pick, pack and deliver workflow for fulfilment partners.
• Hold parcel and inventory accuracy, manage returns and exceptions, and keep dwell time low.
• Scale fulfilment capacity to match partner volume without loss of accuracy.

Partner and third-party logistics service delivery

• Own day-to-day service delivery against enterprise and distribution partner contracts, including inbound express handling and zonal distribution mandates.
• Treat partner service-level agreements as the operating bar. Protect the turnaround times and first-attempt rates partners measure.
• Support commercial conversations with the operational data and readiness needed to grow contracted volume.

Cash, cash-on-delivery and operational finance controls

• Ensure cash-on-delivery is remitted by the next business day across every region, with no tolerance for slippage.
• Enforce branch float and petty-cash reconciliation discipline, and drive out leakage.
• Oversee merchant payouts within agreed timelines, in coordination with Finance.
• Treat fuel, spares and supplies as cash, with controls to match.

Rider workforce

• Own the operational health of a large rider workforce: active headcount, attendance, productivity, safety and retention.
• Work with Human Resources to keep the rider recruitment pipeline ahead of demand.
• Reduce attrition by understanding why riders leave and acting on it. Ensure riders are paid accurately and on time, every cycle.
• Hold rider safety and incident response as a standing priority.

Data, reporting and the operating scorecard

• Own a single operating scorecard for the network and report against it to the Head of Business on a fixed cadence.
• Make daily tracker submission non-negotiable across all regions, and turn the data into decisions.
• Work with the technology team on dashboards and operational tooling, and hold the regions to using them.

Compliance, safety and risk

• Keep the operation compliant with transport, licensing, insurance and labour requirements.
• Lead operational incident response on a call-first basis: asset loss, accidents, customer escalations and regulatory contact.
• Maintain a risk view of the operation and act before issues reach the customer.

Cross-functional leadership

• Act as the operational owner across the company, with visibility into Finance, Human Resources, Technology, Marketing and Customer Service where they touch operations.
• Translate company strategy into regional execution, and carry the field's reality back into company decisions.
• Deputize on operational decisions where required.

5.  How performance is measured

The role is reviewed monthly against a small, consistent set of numbers:

• Revenue. Network and branch-level top line, with recurring business-to-business revenue weighted.
• Deliveries. Completed volume, as a measure of activation and partner trust.
• Delivery rate. Percentage completed on first attempt. The metric partners weigh most.
• Rider health. Active riders, attrition and earnings per active rider.
• Cash discipline. Cash-on-delivery remitted on time, and clean branch reconciliations.
• Branch and network P&L. Revenue minus controllable cost, region by region.
• Partner service-level compliance. Adherence to contracted turnaround and quality terms.

6.  First 90 days, six months and twelve months

First 90 days

• Know every region, its Regional Courier Manager and its numbers without checking a sheet.
• Establish the operating rhythm and the scorecard, and stabilise cash-on-delivery remittance and daily tracker discipline across all regions.
• Identify the two or three weakest branches and their root causes.

First six months

• Lift first-attempt delivery rate and bring the weakest regions up to standard.
• Reduce fleet idle time and rider attrition against a measured baseline.
• Strengthen partner service delivery to protect and grow contracted volume.

First twelve months

• Move underperforming branches toward profitability and tighten network P&L.
• Build a repeatable operating model that holds service quality steady as volume grows.
• Develop the regional management line into a stronger bench.

7.  Operating standards (non-negotiables)

These are the floor of the role, to be held across the network whether or not anyone is watching:

• The daily operating tracker is submitted by every region, every working day, without reminder.
• Riders are paid accurately and on time, every cycle.
• Cash-on-delivery is remitted by the next business day.
• Bad news travels first: escalation is immediate, by call before report.
• Brand and service discipline hold at branch level at all times.
• No asset sits idle beyond the agreed window.

8.  Candidate profile

Essential

• At least six years in operations, with a minimum of three in senior or multi-site operational leadership.
• Direct experience in logistics, courier, e-commerce operations, third-party logistics, fulfilment or distribution.
• A record of managing dispersed teams or multiple sites, and of holding people to targets.
• Profit-and-loss or cost-ownership experience, with the numeracy to run a region as a business.
• Strong command of operational data: able to build and read dashboards and trackers, and to decide from them.
• Experience managing cash-handling or cash-on-delivery controls, or comparable financial-control discipline within an operation.
• Fleet, dispatch or field-operations experience.
• A first degree, or equivalent demonstrated operational seniority.
• Willing to be based in Greater Accra and to travel regularly to regional hubs.

Desirable

• Experience with electric or mixed vehicle fleets.
• Warehouse and fulfilment operations experience.
• Experience managing enterprise partner or third-party logistics service-level agreements.
• Exposure to technology-enabled operations and operational system rollouts.
• Familiarity with operating across multiple regions of Ghana.

9.  Competencies and attributes

• Ownership. Solves at source before escalating, and answers for outcomes.
• Decisiveness under pressure. Acts on incomplete information when the delivery cannot wait.
• Numeracy and rigour. Thinks in profit and loss, not in tasks.
• People leadership. Builds teams that hold standards without supervision.
• Integrity in cash handling. Treats the company's money and the customer's money as a trust.
• Field presence. Leads from the operation, not only from the office.

10.  Remuneration and terms

• Gross monthly remuneration of GHS 6,000 to 8,000, set within the band by experience and assessed competence.
• A structured performance review cycle.
• Statutory contributions and leave in line with the Ghana Labour Act and company policy.
• A defined progression path toward senior operational leadership for a candidate who delivers results.
• Operational tooling, dashboards and a direct reporting line to the Head of Business.

11.  Working conditions

• Full-time, permanent, on-site role based at the head office in Greater Accra.
• Six-day operating week, Monday to Saturday, in line with delivery demand, with availability for operational escalations outside standard hours.
• Regular travel to regional branches across the country.

12.  How to apply

• Apply here: https://docs.google.com/forms/d/e/1FAIpQLSfOUPaxUgzBbwHe-qYMt5txT6w3hWkAGLMdLsdQAIAdYuPyog/viewform
• The application includes a short assessment and written case studies, and takes about 45 to 60 minutes. Have a shareable link to your CV ready before you start.
• Closing date: Friday, 26 June 2026
• Only shortlisted candidates will be contacted. The employer's identity will be disclosed at interview stage.
• This is an equal-opportunity search. Applications from women are strongly encouraged.