ICT Officer

Key Responsibilities

1. Infrastructure Management

• Oversee and maintain server infrastructure, including the proposed virtual machine (VM) server.
• Monitor and troubleshoot Starlink internet and UniFi Wi-Fi 6 network systems.
• Manage time-limited voucher systems for student internet access.
• Schedule regular maintenance for IT hardware such as desktops, laptops, and the anatomage device.

1. Technical Support

• Provide first-line ICT support to faculty, students, and administrative staff.
• Vet faculty laptops for security and network compatibility.
• Train faculty and staff in basic troubleshooting techniques.
• Assist with implementing remote access solutions for senior leadership.

1. Data and Security

• Ensure operational data security and backup systems.
• Monitor and address cybersecurity risks.
• Develop and enforce organizational IT policies and best practices.
• Ensure compliance with data protection regulations, such as GDPR or equivalent frameworks.

1. Learning Management System (LMS) Administration

• Manage and provide technical support for CAMU, the College’s Learning Management System.
• Ensure smooth integration of CAMU with other IT systems to enhance academic delivery and management.
• Train faculty and students on using CAMU effectively, including troubleshooting common issues.

1. Strategic IT Planning

• Develop and implement strategic ICT plans to align with the College’s educational, research, and administrative goals.
• Identify and recommend emerging technologies to enhance teaching, learning, and operational efficiency.

1. Data Analytics and Reporting

• Utilize data analytics tools to generate reports for decision-making and performance monitoring.
• Provide actionable insights to improve ICT infrastructure and user satisfaction.

1. Collaboration with Digital Marketing Officer

• Provide technical support for the Digital Marketing Officer’s tools and platforms.
• Facilitate seamless integration between marketing resources and the college’s IT systems.

1. Capacity Building

• Conduct workshops and training sessions on ICT tools and technologies.
• Support the adoption and integration of new technologies across the institution.

1. General Administration

• Document ICT procedures and maintain an updated ICT asset inventory.
• Provide support for events requiring ICT and AV setups.
• Provide weekly updates to the Director of Administration and other stakeholders.
• Promote sustainable ICT practices, including energy-efficient technologies and responsible disposal of electronic waste.

1. Inclusivity in Technology

• Design and deliver training sessions that include the use of assistive technologies to support accessibility for all users.
• Ensure all ICT solutions meet the accessibility needs of diverse users.

1. Additional Support Responsibilities

• Assist with onboarding and offboarding processes, including user account management and equipment configuration.
• Maintain and update a knowledge base and online user guides for common technical issues.
• Manage the access control system to ensure secure access to the school.
• Support educational software and online learning platform usage.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years’ experience in IT support, network management, or a similar role.
• Proficiency in server and network management tools.
• Familiarity with Starlink internet systems and UniFi Wi-Fi routers is an advantage.
• Strong analytical and problem-solving skills to identify and resolve technical issues.
• Excellent verbal and written communication abilities.
• Ability to manage multiple responsibilities and meet deadlines.

Mode of Application

Interested applicants should fill out the Application Form and attach copies of all documents (application letter, curriculum vitae (CV), copies of certificates and a supporting statement and three references (two of which should be work-related, one being an immediate supervisor).

The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants). Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. Please upload all documents as PDF files with your name and the document type in the filename.