IT SYSTEMS & AI LEAD

Role Summary

The IT Systems & AI Lead will be responsible for stabilizing, optimizing, and scaling the organization’s technology environment within a defined 60-day transformation window. This role will focus on assessing current systems, closing critical gaps, improving security and performance, and establishing a reliable, scalable IT foundation to support business operations and growth.

The ideal candidate is highly execution-driven, able to quickly diagnose issues, implement practical solutions, and build sustainable IT infrastructure, applications, and support systems.

Key Responsibilities

1. IT Assessment & Stabilization (Days 0–30)

· Conduct a comprehensive audit of existing IT infrastructure, systems, and tools

· Identify critical gaps, vulnerabilities, and inefficiencies across networks, hardware, and software

· Stabilize core systems to ensure business continuity and reduce downtime

· Document current IT architecture, processes, and key dependencies

2. Systems Optimization & Implementation (Days 30–60)

· Implement improvements across infrastructure, including networks, cloud environments, and user systems

· Standardize tools and platforms to improve efficiency and reduce fragmentation

· Deploy essential systems for collaboration, data management, and operational visibility

· Introduce automation where possible to streamline repetitive processes

3. IT Governance & Security

· Establish basic IT governance structures, policies, and documentation

· Strengthen cybersecurity measures, including access controls, data protection, and backup systems

· Ensure compliance with relevant IT standards and internal policies

· Implement monitoring systems to proactively detect and resolve issues

4. Support Systems & User Experience

· Set up efficient IT support structures, including helpdesk processes and response protocols

· Improve end-user experience by resolving recurring issues and optimizing system performance

· Train staff on new tools, systems, and best practices where necessary

5. Vendor & Stakeholder Management

· Manage relationships with external IT vendors and service providers

· Evaluate vendor performance and recommend cost-effective solutions

· Collaborate with internal teams to align IT systems with operational needs

6. Documentation & Reporting

· Maintain clear documentation of systems, processes, and changes implemented

· Provide regular progress updates on the 60-day transformation plan

· Deliver a final report outlining improvements, remaining gaps, and recommendations for scale

Requirements

1. Education

· Bachelor’s degree in Information Technology, Computer Science, or a related field

· Relevant certifications (e.g., ITIL, CompTIA, Cisco, Microsoft, or Cloud certifications) are an added advantage

2. Experience

· Minimum of 5 years’ experience in IT systems management, infrastructure, or technical operations

· Proven experience in setting up, stabilizing, or transforming IT environments

· Experience working in fast-paced or growth-stage environments is highly desirable

3. Technical Skills

· Strong knowledge of IT infrastructure, including networks, servers, and cloud platforms

· Experience with system integration, deployment, and optimization

· Understanding of cybersecurity principles and best practices

· Proficiency in IT tools, collaboration platforms, and system monitoring solutions

4. Core Competencies

· Strong problem-solving and analytical skills

· Ability to execute quickly and deliver practical solutions

· Excellent communication skills, with the ability to explain technical concepts clearly

· Strong organizational and documentation skills

5. Key Attributes

· Results-oriented with a strong sense of ownership and accountability

· Ability to work under pressure and meet tight timelines

· Proactive, detail-oriented, and highly adaptable

· Continuous improvement mindset with a focus on scalability