You will ensure Customer Retention and after sales service.
- Identify process improvements (Cost Savings or efficiency improvements)
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Interface and communicate with other acquirers and vendors in the local and international industry as well as the card associations (Visa/MasterCard) and local organisations
- Collaborate with Technical team and external vendors/switches in order to resolve issues
- Provide end user support, monitor the system, respond to queries, resolve and escalate issues within IT and Business
- Comply with governance in terms of legislative and audit requirements
- Investigate conditions of a business challenge/incident by analysing business and/or technical problems relating to the acquiring / Issuer infrastructure and describe the condition and compile the resolution in accordance with IT / Business
- Manage reporting functions with internal and external stakeholders including management, card associations, regulators, etc
You will be an ideal candidate if you have:
- The relevant degree
- At least 3 years relevant experience
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Thrive in a collaborative working environment
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
