Key Responsibilities
Project Management
- Lead and coordinate multiple client projects across various service lines.
- Manage project pipelines, timelines, budgets, and deliverables.
- Develop and optimize Standard Operating Procedures (SOPs) for project execution.
- Monitor project profitability and ensure resource utilization aligns with business goals.
- Coordinate with vendors and external partners to maintain smooth project operations.
Executive Support
- Provide high-level administrative and operational support to the founder.
- Manage email, calendar scheduling, and internal communications.
- Support in business development initiatives, preparing reports, and optimizing processes.
- Assist in maintaining and evolving internal documentation
- Ensure that strategic initiatives are executed efficiently with minimal oversight.
Account Management
- Serve as the primary, client-facing point of contact for key clients, ensuring satisfaction and long-term retention.
- Oversee client onboarding, success management, and ongoing engagement.
- Proactively monitor account health and identify opportunities for upselling or service improvements.
- Ensure clear communication between internal teams and external clients to optimize service delivery.
- Maintain structured client communications, reporting, and expectation management.
Qualifications
Experience
- 3+ years of project management experience in an agency or service-based environment.
- Previous experience managing multiple priorities, operations, and clients simultaneously.
- Proven ability to work in a fast-paced, dynamic setting and drive cross-functional initiatives.
Skills
- Strong organizational and project management abilities, with a focus on execution.
- Extremely detail-oriented, ensuring precision in project execution, documentation, and client communications.
- Fluent in written and verbal communication skills; able to interact with clients and internal teams professionally.
- Experience using project management tools (Asana is highly preferred) to manage workflows and resources.
- Ability to think strategically while managing tactical details and daily operations.
What Success Looks Like
- Project Delivery: 90%+ on-time project execution, aligned with budget and scope.
- Operational Efficiency: Streamlined systems and SOPs, reducing manual inefficiencies.
- Client Satisfaction: Strong relationships and positive client feedback on execution & service.
- Process Improvement: Continuous refinement of workflows to enhance team efficiency and profitability.
- Leadership & Ownership: Effective delegation and proactive problem-solving across all initiatives.
Salary
Competitive
Monthly based
Location
Africa, Africa Region, Africa
Job Overview
Location
Africa, Africa Region, Africa
