Student Success Associate

About FestMan

FestMan Learning Hub is a leading data, analytics, and AI skills training provider in Africa. We equip students, graduates, and professionals with in-demand technical and business skills to thrive in today’s fast-changing job market. Our programs combine personalized learning, mentorship, and real-world projects to prepare learners for career success.

Role Overview

We are seeking a highly motivated Student Success Associate to join our team in Accra. The Student Success Associate will play a vital role in ensuring that our learners have a smooth, engaging, and rewarding experience throughout their learning journey. This hybrid role combines remote and in-person responsibilities, supporting our mission to empower learners with the tools, guidance, and confidence to succeed.

Key Responsibilities

• Serve as the primary point of contact for students, addressing inquiries, concerns, and feedback promptly.
• Support onboarding of new students, ensuring they understand learning platforms, schedules, and program expectations.
• Track student progress and engagement, providing timely check-ins, reminders, and encouragement.
• Collaborate with instructors and mentors to resolve student challenges and enhance the overall learning experience.
• Organize and support virtual and in-person community-building activities, workshops, and events.
• Collect and analyze student feedback to drive continuous improvement in program delivery.
• Maintain accurate records of student interactions, progress, and outcomes.
• Assist in building career support initiatives (CV reviews, LinkedIn optimization, interview prep).
• Use productivity and automation tools (e.g., Notion, Zapier, Canva) to streamline student communications and engagement.
• Apply generative AI tools (e.g., ChatGPT, Claude) to enhance learning support, knowledge management, and content creation.
• Contribute to FestMan’s mission of building a strong learner community and alumni network.

Qualifications & Skills

• Bachelor’s degree in Education, Business, Social Sciences, Communications, or related field.
• 1–3 years of experience in student support, customer success, community management, or related roles.
• Strong interpersonal and communication skills (written and verbal).
• Empathy, patience, and passion for helping others succeed.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Familiarity with digital learning platforms and online collaboration tools (Teams, Google Workspace, etc.).
• Proficiency with Notion, Canva, Zapier, and experience using AI tools such as ChatGPT and Claude.
• Excellent organizational skills with attention to detail.
• Prior experience in edtech, training, or talent development is a plus.

What We Offer

• Hybrid work flexibility.
• Opportunity to make a real impact on the career growth of young Africans.
• A collaborative, innovative, and mission-driven work culture.
• Professional development and learning opportunities.
• Competitive compensation.

Apply Now