Fulfillment Officer

Position Summary:

Fulfillment Officers ensure smooth day-to-day rider operations, efficient order delivery, and high rider morale. The role combines people management, performance monitoring, and logistics coordination to support delivery outcomes.

Responsibilities:

●       Monitor rider attendance, delivery performance, and route efficiency.

●       Assign daily tasks and delivery routes to maximize output.

●       Track fuel usage, bike deployment, and utilization metrics.

●       Resolve delivery issues, delays, and customer complaints.

●       Act as the main point of contact for riders.

●       Maintain accurate records on rider and delivery performance.

Requirements:

●       Tertiary qualification or diploma in logistics or related field

●       Minimum 1 year in delivery or field operations.

●       Strong communication and coordination abilities.

●       Comfortable using performance tracking tools or dashboards.