IT Specialist

Job Description
We are seeking a detail‑oriented and proactive IT Specialist to manage and support our organization’s IT infrastructure. The ideal candidate will be responsible for maintaining computer systems, troubleshooting issues, and ensuring the security and efficiency of our technology systems.


Key Responsibilities
1. Continuous Security Enhancements
    - Policy configuration changes to keep the organization secure against cyber attacks.
    - Email management.
    - Create new user accounts in Entra ID, assign licenses, add to appropriate security groups, and configure initial access.
    - Disable or delete user accounts for departed employees, revoke associated access.
    - Review and adjust Conditional Access policies based on security needs or user feedback to balance security and usability.

2. Continuous Improvements and Innovation
    - Policy configuration changes to support improvements and innovation for the organisation.

3. Security Updates monitoring and fixes
    - Monitor antivirus updates and resolve related issues.
    - Monitor Windows security updates and apply fixes when required.
    - Monitor and fix device compliance issues.

4. Intranet and Document library Management
    - Manage the content management of the organisation’s intranet.
    - Support the common drive and other document repositories ensuring appropriate controls are maintained.
    - Contribute to and update the internal knowledge base with solutions to common issues, new procedures, and best practices.

5. Upgrades
    - Perform Windows and driver upgrades of devices to ensure the organisation stays protected from vulnerabilities caused by legacy OS packages and drivers.

Digital Media
- Creating advertisements, graphic design and content.
- Social media management.

Key Skills/Experience
- Microsoft 365 Platform (Entra ID, Intune, SharePoint, Defender for Endpoint, Exchange Online, Teams, Purview, etc).
- Microsoft Azure.
- Windows 10/11.
- Microsoft Licensing management.
- Print Management.
- Microsoft Office suite.
- Familiarity with cloud computing services.
- Analytical thinking and attention to detail.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Creating advertisements, graphic design and content.

Qualifications
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with cloud platforms (e.g., Microsoft 365, Google Workspace) is a plus.
- Excellent problem‑solving and communication skills.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are an advantage.