ASSISTANT HOUSEKEEPING MANAGER

Job Summary

We are looking for a highly organized and experienced Assistant Housekeeping Manager to support the Housekeeping Manager in overseeing all housekeeping operations. You will be responsible for ensuring exceptional cleanliness standards, managing the housekeeping team, and delivering outstanding guest satisfaction.

Key Responsibilities

• Assist in planning, organizing, and directing daily housekeeping operations.
• Supervise and coordinate the work of room attendants, public area attendants, and laundry staff.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with hotel standards.
• Prepare duty rosters, manage staff attendance, and allocate daily tasks.
• Assist with recruitment, training, and performance evaluation of housekeeping staff.
• Manage inventory of cleaning supplies, linen, and guest amenities; place orders as needed.
• Handle guest complaints and special requests professionally and promptly.
• Ensure compliance with health, safety, and hygiene regulations.
• Prepare reports on room status, maintenance issues, and staff performance.
• Assist in budgeting and cost-control initiatives for the housekeeping department.

Key Requirements

• Minimum HND in Hospitality Management, Tourism, or a related field.
• 3–5 years of housekeeping experience in a hotel, with at least 1–2 years in a supervisory/management role.
• Strong leadership, organizational, and problem-solving skills.
• Excellent attention to detail and quality standards.
• Proficiency in housekeeping management software and MS Office.
• Good communication and interpersonal skills.
• Ability to work under pressure and manage a diverse team.