BILINGUAL RESERVATIONS AGENT

Job Summary:
Four Points by Sheraton Accra is looking for a Bilingual Reservation Agent fluent in English and French to handle guest reservations and inquiries efficiently. The ideal candidate will deliver exceptional service and ensure smooth booking experiences for all guests.


Job Description:
The Bilingual Reservation Agent will process reservations, manage room availability, and assist guests with booking-related inquiries in both English and French.


Key Responsibilities:
• Handle reservations via phone, email, and online platforms.
• Communicate fluently in French and English.
• Update and maintain room availability records.
• Provide accurate information about room rates and services.
• Coordinate with other departments to ensure guest satisfaction.
• Resolve booking issues professionally and efficiently.