CUSTOMER ACCOUNT OFFICER

Job Summary:
Manages client accounts, handles inquiries, processes freight requests, and ensures excellent customer service to maintain strong client relationships.

Job Description:
The Customer Account Officer will serve as the primary contact for clients, coordinating their transport needs, providing updates on deliveries, addressing concerns, and working closely with the operations team to ensure client satisfaction.

Key Responsibilities:
• Serve as first point of contact for clients
• Process bookings and transport requests
• Provide delivery updates and resolve client issues
• Maintain client records and documentation
• Coordinate with fleet and transport teams
• Support billing and payment follow-ups