Job Description
Java House Africa is seeking an experienced, organized, and results-driven Branch Supervisor to oversee daily operations at its upcoming Mbarara branch.
The successful candidate will coordinate staff activities, monitor service delivery, ensure operational efficiency, and maintain high standards of customer satisfaction.
Key Responsibilities
- Supervise and coordinate daily branch operations.
- Monitor staff attendance, performance, and productivity.
- Ensure excellent customer service and guest satisfaction.
- Coordinate activities across the kitchen, service, and cashier departments.
- Monitor stock levels and ensure proper inventory management.
- Handle customer complaints and resolve operational issues.
- Ensure compliance with food safety, hygiene, and company standards.
- Prepare operational reports for management.
- Support staff training, development, and performance evaluations.
Qualifications and Requirements
- Certificate, Diploma, or Degree in Hospitality Management, Business Administration, or a related field.
- Previous experience in restaurant or hospitality supervision.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Good organisational and problem-solving skills.
- Ability to work under pressure and manage multiple responsibilities.
- Knowledge of restaurant operations and food safety standards.
Salary
Competitive
Monthly based
Location
, Bugarama, Mbarara, Uganda, Mbarara, Uganda
Job Overview
Location
, Bugarama, Mbarara, Uganda, Mbarara, Uganda