Key Responsibilities
:
- Inbound Call Handling: Efficiently manage high volumes of incoming calls, addressing inquiries related to eShifa’s home healthcare services.
- Customer Support: Provide accurate information, assist with service bookings, and resolve customer concerns promptly.
- Appointment Scheduling: Coordinate with medical staff to schedule home visits for services such as nursing, physiotherapy, and lab sample collection.
- Data Entry: Maintain accurate records of customer interactions and service requests in the system.
- Follow-ups: Conduct follow-up calls to ensure customer satisfaction and gather feedback on services rendered.
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Qualifications
:
- Education: Minimum Intermediate level; Bachelor’s degree is preferable.
- Experience: 1–2 years in a call center or customer service role, preferably in the healthcare sector.
- Skills:
- Strong verbal and written communication skills.
- Proficiency in using computer systems and call center software.
- Ability to handle stressful situations and resolve conflicts effectively.
- Empathy and patience when dealing with customers.
Salary
Competitive
Monthly based
Location
, Dera Ghazi Khan Division, Punjab, Pakistan, Punjab, Pakistan
Job Overview
Location
, Dera Ghazi Khan Division, Punjab, Pakistan, Punjab, Pakistan