Description
This role combines front-facing client interaction with practical administrative and CRM responsibilities. The successful candidate will be the first point of contact for walk-in clients, handle phone and email enquiries, support negotiations for our services, and ensure accurate property listings are maintained on Propertybase CRM.
This is a hands-on role that requires confidence with clients, strong communication skills, and attention to detail. It suits someone who is comfortable switching between reception duties, client follow-ups, and system-based work.
Key Responsibilities
Client Interaction & Communication
- Receive and attend to walk-in clients professionally at the reception
- Handle inbound and outbound phone calls, emails, and WhatsApp enquiries
- Explain Akka Kappa’s services clearly and confidently to prospective clients
- Follow up with leads and support the negotiation and onboarding process
- Maintain a professional and consistent client experience at all times
Negotiation & Service Onboarding
- Engage potential clients and convert enquiries into signed service agreements
- Coordinate with management during pricing discussions and negotiations
- Ensure clients understand service terms and next steps
Property Listings & CRM Management
- List properties accurately on Propertybase CRM
- Update property details, pricing, availability, and images
- Maintain clean and up-to-date client and property records
- Support internal teams with CRM data and reporting where required
Reception & Administrative Support
- Manage front desk operations and meeting coordination
- Schedule appointments and property viewings
- Assist with basic administrative tasks related to client files and documentation
Required Skills & Experience
- Strong verbal and written communication skills
- Confidence dealing with clients in person and over the phone
- Basic negotiation and persuasion skills
- Good organisational skills and attention to detail
- Comfortable working with CRM systems (Propertybase experience is an advantage)
- Professional appearance and demeanour
- Ability to multitask and work independently
Preferred Background
- Experience in real estate, hospitality, client services, or a front-office role
- Familiarity with property listings, client follow-ups, or sales support
- Comfortable working in a structured, professional environment
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana