Commercial Sales Executive Job

 Job Title: Commercial Sales Executive Job Grade: Senior Executive Officer REPORTING RELATIONSHIPS: Functionally reports to: Chief Commercial Officer Reporting Relationship: Chief Commercial Officer Supervises: Branch Staff WORKING RELATIONSHIPS: Internal: N/A External: Clients, Suppliers, Customs Service, Banks, Landlord, Agent, etc. JOB SPECIFICATIONS: Educational Qualification: HND or BSc in any field Professional Qualification: Ideal but not mandatory Work Experience: Minimum of 5 years’ relevant work experience Technical Competencies: • Proficiency in Import / Export procedure • Good knowledge of Customs practices and tariff classification • Good understanding of INCOTERMS • Basic ICT and applications skill • Comprehension of governments agencies procedures Managerial Competencies: • Excellent administrative knowledge • Pro-activeness and alertness • Teamwork • Creativity • Problem analyzing and solving skill • Ability to multitask • Process involvement Behavioral Competencies: • Good leadership and motivational skill • Good verbal and written communication skill • High integrity level • Customer orientation • Attention to details • Ability to perform well under pressure and adaptive to change • Strong organizational skills, confident, empathetic and approachable WORK ENVIRONMENT Work Cycle: Monday - Friday Work Hours: 8am - 5pm (may be required to work at off hours or days) Work Location: Accra JOB OBJECTIVE: The primary objective is to commercially support the Business Unit of the Organization while creating and executing Trade Lane and Sector Focus and be able to sell all the services of the organization which are its core competences. . This role aims to significantly increase revenue, sustain profitability, and optimize cost management strategies for overall business growth and success. MAIN ACCOUNTABILITIES: Operational Responsibilities: • Core Sales: Actively sell all company services to build volumes for the branch as per company targets. • Client Acquisition: Identify and acquire new commercial clients to expand the customer base. • Client Relationship Management: Build and maintain strong relationships with existing clients to encourage repeat business. • Market Research: Stay informed about industry trends, market conditions, and competitors. • Sales Strategy: Develop and implement effective sales strategies to win new business and increase revenue. • Lead Generation: Generate leads through methods like cold calling, networking, referrals, and marketing efforts. • Sales Presentation: Deliver persuasive sales presentations and proposals to potential clients. • Negotiation: Negotiate pricing, terms, and contracts with clients to secure profitable deals. • Sales Reporting: Keep detailed records of sales activities and provide regular reports to management. • Client Feedback: Gather feedback from clients to improve products, services, and the sales process. • Team Collaboration: Collaborate with colleagues in marketing and customer support for a seamless customer experience. • Adaptability: Be adaptable and open to change in evolving market conditions and customer preferences. • Continuous Learning: Stay updated with industry best practices and product knowledge through training. • Ensure key account activities for A & B customers align with agreed KPIs. • Win, retain, and develop strategic customers. • Gather customers and market information for business unit updates on product trends. • Manage key customer relationships at the country level. • Create trade lane and sector-focused commercial strategies based on USPs and core competencies. • Upsell and cross-sell opportunities with existing customers to increase engagement. • Ensure timely submission of overseas and local RFI/RFP/RFQ by Pricing & Invoicing. • Implement customer processes for operational handover and meeting SLAs & SOPs. • Supervise branch activities and staff while monitoring and reducing branch running costs. • Maintain excellent communication with clientele and continuously prospect for new clients. • Coordinate renewals, licenses, and permits for the company. • Bill branch-related jobs, ensure timely payments, and respond to enquiries promptly. • Provide logistics support for shipments and visiting staff. • Maintain inventory of company assets and liabilities with scheduled reporting. • Ensure all branch activities comply with statutory regulations, company integrity, and HSE policy. • Keep daily records and provide weekly and monthly reports. • Obtain and circulate government and trade circulars promptly. • Perform any other duties as assigned by Management. Performance Management Responsibilities: • Ensure attendance of all relevant trainings. • Completion of relevant professional examinations. Strategic Responsibilities: • Financial Leadership: Take charge of price positioning for company services. Drive supplier negotiations for better buying terms and manage branch finances prudently for solid and profitable growth. • Relationship Management: Develop and nurture strong relationships with Nigeria Customs Service and government agencies to enhance loyalty and integrity perception. • Promotion and Education: Promote company and educate target audiences through the company's external newsletter. Work with Support Functions and Business Units to enhance branch value. • Performance Monitoring: Monitor productivity levels and analyze sales/operational results closely. Report findings and focus on operational excellence to drive financial and operational benefits, customer loyalty, and new revenue streams. • Employee Development: Invest in continuous learning and growth. Prioritize enhancing employee competencies, fostering the use of technology, and motivating staff to uphold integrity and accountability. KEY PERFORMANCE INDICATORS: • Commercial engagement • Achieve revenue target • Profitability growth • Product development • Productivity level • Operational excellence • Employee competence • Technology • Corporate culture • Price positioning • Supplier negotiation • Communication with Clientele and global partners • Internal collaboration