WHAT YOU'LL DO
- Be the interface between Zipline and customers to deliver a Zipline-branded customer service that attracts customers to keep coming back with professionalism and a strong human touch.
- Receive incoming requests from customers and process orders on the Zipline in-house system with the right priority and information.
- Apply strong judgment and coordinate between warehouse operators and flight operators to prioritize orders based on their urgency.
- Handle and resolve customer complaints effectively by following the protocols.
- Collect quantitative and qualitative feedback from customers to measure customer satisfaction and drive continuous improvement.
- Adhere to Operational SOPs and achieve operational excellence in day-to-day operations, including, but not limited to, mastering customer service tooling and equipment, opening punctuality and checklist, missed call investigation, shift handover checklists, internal documentation, and escalation processes.
- Remain to be trained to the most up-to-date SOP. Pass audit and stay certified on an annual basis.
- Lead and track the progress of customer experience projects and initiatives that are assigned to you.
WHAT YOU'LL BRING
- HND or Degree in Communications, Social work, Linguistics and any relevant health background
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Attention to detail and a high degree of accuracy.
- Ability to multitask and prioritize tasks effectively.
- Professionalism and a strong work ethic.
- Adaptability and willingness to learn.
- Experience in the use of basic IT tools
- Must be eligible for National Service for the 2025/2026 year
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
