What you’ll be doing
● Monitoring drivers’ performance.
● Conducting daily check-in on drivers’ pulse.
● Supporting drivers.
● Solving driver's issues while drivers are in transit.
● Receiving inbound calls from drivers.
● Making outbound calls to drivers.
● Conducting driver survey.
● Compiling data from drivers survey
● Accountability of all Moove vehicles
● Ensuring that drivers obey rules and regulations as laid down by the company.
● Ensuring that drivers get the right information from the company. What you will need for this position
Qualification
● Degree in any discipline.
● 1-year experience in customer care/support roles.
● Experience in the transportation industry is an added advantage.
● Proficient in the use of Microsoft Suites (Excel).
● Ability to manage people.
● The candidate must possess an eye for details. Key Metrics
● Daily retention targets as % of return walkins
● Weekly churn targets
● Daily Ticket resolutions for DPs basis physical and remote interactions
● Daily Driver performance basis supply hour and trip targets of the city
● Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
● Overall DP portfolio monitoring basis allocated count of DPs.
Salary
Competitive
Monthly based
Location
, Chhindwara, Madhya Pradesh, India, Madhya Pradesh, India
, Chhindwara, Madhya Pradesh, India, Madhya Pradesh, India
